The FSA has set down some key dates for companies to achieve certain stages of TCF.

• They expected all firms to have implemented TCF in a substantial part of their business by the end of March 2007. This meant that they should have identified the key risk areas to the delivery of the consumer outcomes (the gaps) and have taken action to address those gaps.
• By the end of March 2008 firms are expected to have appropriate management information or measures in place to test whether they are treating their customers fairly.
• By the end of December 2008 all firms are able to demonstrate to themselves and to us that they are consistently treating their customers fairly.